Privacy Policy

Chakral Pilates Privacy Policy

Effective Date: 23/10/2024

At Chakral Pilates (CP), we take the privacy and security of our users seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with global privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws.

1. Information We Collect

We collect and process personal information to provide you with our services and improve your experience:

• Personal Identification Information: Name, email, phone number, address, date of birth, username, password.

• Payment Information: Credit card details, billing address (processed by third-party providers such as Stripe, PayPal).

• Session Data: Preferences for 1:1 and couples sessions, chakra focus, and any other personal wellness information.

• Automatically Collected Information: IP address, browser type, access times, pages viewed, and device information.

• Cookies and Tracking Technologies: To track site usage, improve functionality, and enhance your experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our services, including managing bookings, video library subscriptions, and processing payments.

• Communication: To send administrative emails, respond to inquiries, and provide service updates and promotions (with your consent where required).

• Personalization: To tailor our services based on your preferences and interactions with our content.

• Security: To protect against fraud, unauthorized transactions, and other illegal activities.

• Legal Obligations: To comply with laws, regulations, or court orders, and to exercise or defend legal claims.

3. Legal Bases for Processing (GDPR Compliance)

We process your information based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes (e.g., marketing emails).

• Contractual Necessity: When processing is required to fulfill our contract with you (e.g., providing paid services).

• Legal Obligation: When processing is necessary to comply with legal requirements.

• Legitimate Interests: When we have a legitimate interest that is not overridden by your privacy rights (e.g., improving services).

4. Sharing of Information

We may share your information with trusted third parties, including:

• Payment Processors: Stripe, PayPal, or other payment gateways to process your transactions.

• Service Providers: IT providers, customer support platforms, and analytics services (bound by confidentiality agreements).

• Legal Authorities: In compliance with legal obligations or as necessary to protect our rights and interests.

We do not sell or rent your personal data to third parties for their marketing purposes.

5. Data Security

We implement technical, physical, and administrative security measures to protect your information, including:

• Encryption: SSL encryption for payment and sensitive information.

• Access Control: Limiting access to personal data to authorized personnel only.

• Regular Audits: Conducting regular security assessments and monitoring for vulnerabilities.

Despite these measures, no system is 100% secure. We cannot guarantee the security of your data, but we strive to protect it to the fullest extent possible.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including fulfilling legal obligations and resolving disputes. Specific retention periods include:

• Payment Data: Retained for 7 years in compliance with financial regulations.

• Session and Wellness Data: Retained for the duration of your use of our services and deleted upon account closure unless needed for legal reasons.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access: Request access to your personal information.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your data under certain circumstances.

• Data Portability: Request a copy of your data in a portable format.

• Opt-Out: Opt-out of marketing communications and tracking.

To exercise any of these rights, contact us at [Insert Contact Information]. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to track usage and enhance user experience. You can adjust your browser settings to refuse cookies; however, this may limit some functionalities of the website.

• Types of Cookies: Essential cookies (necessary for functionality), analytical cookies (tracking usage), and preference cookies (remembering settings).

• Consent Management: We will seek your consent before placing non-essential cookies in jurisdictions where required by law.

9. International Data Transfers

Your information may be transferred and processed in countries outside your jurisdiction, including the United States, which may have different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place for these transfers.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates and encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: admin@chakralpilates.com

Mailing Address: tba